Hands up if you’re a great listener? We all are, right? How hard can it be anyway? Don’t interrupt, give your friend time to speak, and nod or make responses at the appropriate moments. Turns out, listening is a little more nuanced than that. And being a good listener will actually increase your self-esteem, self-confidence and give you a better understanding of yourself too.

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Chances are you think you’re a good listener. People’s appraisal of their listening ability is much like their assessment of their driving skills, in that the great bulk of adults think they’re above average. Read more:  Harvard Business Review.